SAVE 15% AT CHECKOUT WHEN YOU ORDER FOR CURBSIDE PICK UP WITH PROMO CODE CURB

In-store Pickup FAQ

 

What days do you offer In-Store Pickup?

The Fetching Dog is open Monday through Saturday, 8am - 6pm and in-store pickup is available during all normal business hours. 

 

Do you offer Curb Side Pickup?

Yes! After you receive email notification of your order being ready, simply call the store at 480-391-3647 and we'll be happy to run your order out to you!

 

What is the cutoff time for In-Store Pickup?

All orders received by 3:00 pm are eligible for same day In-Store Pickup.

 

What if I place my order after the cutoff time?

All In-Store Pickup orders placed after 3:00 pm will be available for pick up the following day, starting at 12:00 pm. If you need your order same day after the cut off time, please call the store at 480-391-3647 and we will accommodate.

 

How long does it take to process my order?

In-Store Pickup orders are completed within 2 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for this email confirmation before picking up their orders. Once notified, customers may pick up their orders any time during our currently scheduled pick-up hours.

 

How much does In-Store Pickup cost?

Our In-Store Pickup service is FREE. Customers simply pay for their items, with no additional fees applied.

 

Is there a minimum purchase requirement?

No.

 

How do I order?

All orders must be placed on our website, shop.fetchingdog.net. Please select In-Store Pickup during checkout.

 

Who do I contact with questions about my order?

Please email us at becci@fetchingdog.dog.

 

How do I return something purchased online?

All returns must be processed in-person at The Fetching Dog. Please refer to our full Return Policy here.